Senior Vice President, Customer Proposition
Caroline is Senior Vice President, Customer Proposition, at Aetna, a CVS Health company. Her background and passion is in the intersection between analytics and customer insight, and the design and delivery of digital services and propositions that solve real customer problems. Before Aetna, Caroline was Client Services Director for a leading affiliate network, and also, amongst other roles, led the customer experience transformation programme at Aviva UK. Recent professional success includes the launch of a progressive genetics proposition, Aetna DNA.